DonaClara

What can we help with?

Where is my order?

You will be updated on your order’s progress by e-mail.

I want to send the personalized chocolate coins to my friend who lives at a different address. Will an invoice be sent with the package?

When you place your order you can choose a delivery address that is different than the invoicing address by filling in the “Delivery address” section accordingly. Choose an address from your address book or add a new delivery address.  

No invoice will be sent with the package.

Can I order less than the minimum quantities indicated on the website?

Because of production constraints, the minimum order is 35 coins. 

Is there a minimum to spend?

Feel free to order whatever you want – we don’t have a minimum spend.

Upload print data

If you want to upload a ready-made label design, you can do this by clicking on the menu item picture of the label-designer. The ready-made label has to be a jpg or png.

How do I change or cancel my order, the personalisation or the delivery address?

Once confirmed, your personalised order is immediately sent to our factory so that we can begin the transfer. This process ensures we meet the quality service and standards you expect from us. As a consequence, cancellations or changes to personalised orders cannot be accepted once you have placed your order. Completion of your order on our website amounts to a confirmation on your part that the contents and the details of your order are correct.

Can I place an order over the phone?

Yes.Please contact our Customer Services Department for further information

0521-101660 or info@donaclara.de

Durability of chocolate coin

The expiration date is printed on the label on the backside of the chocolate coins and they don’t expire until 9 months after production. The chocolate can be easily stored. Here it must be ensured that they are not stored too hot or too cold. Ideal for storage are 18 degrees Celsius.