• Cancellation

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    Instructions for cancellation & Cancellation form

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    Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

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    A. Instructions for cancellation

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    Right to cancel

    You have the right to cancel this contract within fourteen days without giving any reason.

    The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    To exercise the right to cancel, you must inform us (Murielle Guéguen, Dona Clara, Sieben Hügel 4, 33615 Bielefeld, Deutschland, Tel.: 0521 / 1648544, E-Mail: info@donaclara.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Effects of cancellation

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

    You will bear the direct cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

    Exclusion and/or premature expiration of the right to cancel

    The right to cancel is excluded for contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized.

    The right to cancel is excluded for contracts for the supply of goods which are liable to deteriorate or expire rapidly.

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    B. Cancellation form
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    If you wish to cancel the contract, please complete this form and return it to us.
    To
    Murielle Guéguen
    Dona Clara
    Sieben Hügel 4
    33615 Bielefeld
    Germany
    E-Mail: info@donaclara.de
    I/We (*) hereby cancel the contract concluded by me/us (*) regarding the purchase of the following articles (*)/provision of the following service(s) (*)
    _______________________________________________________
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    Ordered on (*) ____________ / received on (*) __________________
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    Name of consumer(s)
    ________________________________________________________
    Address of consumer(s)
    ________________________________________________________
    Signature of consumer(s) (only in the case of hardcopy orders)
    _________________________
    Date
    (*) Delete where inapplicable

     

    Right of revocation (Download as PDF)

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